FAQ

FAQ

  • Q How long does it take to ship after placing an order?

    A
    We move quickly to get your orders moving. If the standard parts are in stock, they’re usually ready to go in one to two business days.
    For customized work—since every case is unique—the production time depends on the specific requirements. As soon as the order is set, we’ll give you an expected ship date. You’ll also have a point person here at Ketai to keep you up to speed, ensuring everything stays on track and ships as planned.
  • Q Which CAD design software works with the scan body library?

    A
    We provide scan body library files for the two main dental CAD programs. These are 3Shape® and exocad®.
    3Shape®
    exocad®
    You get these libraries when you buy them and you can download the required files from the “Resources” section of our website and seamlessly integrate them into your digital workflow.
     
  • Q Which implant systems are Ketai’s components compatible with?

    A
    Ketai’s implant prosthetic components are designed to be compatible with nearly all major implant systems. Our core service coverage currently includes eight widely used systems:
    Osstem、Dentium、Adin、Straumann / ITI、Nobel Biocare、MegaGen、DIO and ICX
    If you use other implant systems, we can quickly make parts to fit. Tell us the brand and model you use. Our team will check if it fits.
  • Q OEM – Original Equipment Manufacturing

    A
    - We commit ourselves to your product designs and technical specifications, backed by our high-end manufacturing capabilities of micron-level machining control (±5 μm) and end-to-end quality management.
  • Q ODM & Advanced Customization

    A
    For complex clinical cases and specialized restorative requirements, our R&D and CAD/CAM team delivers integrated design and precision manufacturing solutions.

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Phone

+86-153-6052-0801

Address

A103, A109, A110, No.92, Qixinggang Road, Luogang, Jiahe Street, Baiyun District, Guangzhou
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